Frequently asked questions

Standard shipping is $10 for Australian orders under $70. Orders of $70 or more receive free standard shipping Australia-wide.

Yes. Express delivery is available for Australian orders for $13.

Orders are sent via Australia Post and usually arrive within 4–7 business days. Deliveries to remote areas can take a little longer.

Yes. International shipping is currently available at a flat rate of $20 AUD.

Once your order has been dispatched we'll send a shipping confirmation email containing your tracking number, which you can use to follow your delivery. If the email hasn't arrived, please check your junk or spam folder before contacting Customer Care.

Tracking can take time to update between scans. If your parcel is still within the expected delivery timeframe, please allow a little longer for the next update. If it hasn't updated for an extended period, or your order is outside the expected timeframe, contact Customer Care with your order number and tracking number and we'll investigate for you.

If you're not happy with your purchase for any reason, and you've used the product as instructed, you can return it for a full refund of the purchase price within 30 days of receiving it. Shipping and handling charges aren't refunded.

Contact Customer Care within 30 days of your packing slip date to get a Return Authorisation Number (RAN). Returns can't be accepted without one. Call 1800 662 686 or email customercare@freeze-frame.com.au.

Within 7 days of receiving your RAN, send the parcel to freezeframe Returns, Self Care Corporation Pty Ltd, Locked Bag 7525, McMahons Point NSW 2060, with your RAN marked on the package. Include the unused portion of the product with all original packaging, a copy of your packing slip, and the reason for your return.

Yes. The guarantee is designed for exactly that, because you can't know how a product works for your skin without using it. Send back the unused portion along with the original packaging.

Refunds are processed to your original payment method within 7–10 business days of your return being received.

We can only accept returns for products bought on freeze-frame.com.au or through our order line on 1800 662 686. For anything bought from another retailer, please contact them directly.

We accept Visa, Mastercard, American Express, UnionPay, PayPal and Shop Pay. You can also pay in four instalments with Afterpay.

Yes. freezeframe gift cards are delivered by email and can be used on any order at freeze-frame.com.au. Buy a gift card.

Our bundles are ready-made pairings of products that work well together, at a saving. Build Your Own Bundle lets you choose the products yourself and still save.

The easiest way in is to shop by the concern you want to work on rather than by product. Browse fine lines and wrinkles, puffiness and dark circles, loss of firmness and volume, or dullness and uneven skin tone.

freezeframe is an Australian made range, founder-led and female-owned, developed here in Sydney.

Our Injection Free range is formulated for people looking to target lines, volume and firmness with topical skincare rather than clinical procedures. These are cosmetic products applied to the skin, not a medical treatment.

Our rewards program lets you earn points on purchases and redeem them against future orders. See how rewards work.

Email customercare@freeze-frame.com.au or call 1800 662 686 and we'll come back to you within 24 hours.