This sales policy (“Sales Policy”) applies to you (“Customer”, “you” or “your”) when you purchase any products or services from Selfcare Corporation and/or any of its affiliates, including but not limited to Selfcare Laboratories and the product line freezeframe. (“Self Care,” “we,” “us” or “our”) through the online store (the “Store”) available through the website www.freeze-frame.com.au (the “Site”). You and Self Care agree that the following terms and conditions are the exclusive terms governing all sales transactions between Customer and Self Care. Any attempt to alter, supplement, modify or amend this Sales Policy by the Customer will be considered a material alteration of this Sales Policy and, therefore, will be null and void. In addition, this Sales Policy is subject to change at any time, with or without prior written notice to you. Therefore, please check this Sales Policy carefully each time you place an order with or accept delivery of any goods through the Store.
2. PAYMENT METHODS
o American Express
Direct Debit from Australian Bank accounts may also be arranged.
3. PAYMENT TERMS
An order placed through the Store is not binding upon Self Care until it is accepted; Self Care must confirm pre-authorisation of your credit card before it will accept an order. Payment for product(s) ordered is due prior to shipment of your order. Customers can make payments by credit card, or any method listed under the Payment Methods of this Sales Policy. You will receive an e-mail from Self Care confirming acceptance of your order and processing of your payment following your submission of your order in accordance with this Sales Policy.
4. EASY PAYMENT PLAN
Self Care offers its customers an easy payment option to help ease the burden on high cost items. Where offered, you may select to pay the full amount, or choose the payment plan on offer. Where an easy payment plan is offered, the first instalment/payment will also include the relevant postage and handling charge.
5. PROMOTIONAL OFFERS/GIFT WITH PURCHASE
Self Care may from time to time present promotional offers or a gift with purchase to shoppers. Offers are valid only while supplies last. If Customer wishes to return an item from a promotional offer, the customer must return all items that were part of that offer within 30 days of the packing slip date in accordance with the Returns Policy. Where a customer has ordered an item with a gift with purchase, if the customer returns the main purchase, they must also return the gift with purchase. The return must be in accordance with the Return Policy. Individual items within a promotional offer may only be returned for repair/replacement if a RAN (Return Authorisation Number) is acquired within the standard return period. Please see our Returns Policy for further details. Please be advised that these offers are valid for the Australian market only.
6. PROMOTION CODES
Self Care may from time to time furnish customers with a Promotional Code that can be used on our website. These promotional codes may be found in print and/or online advertisements, sent via email to Newsletter and/or Promotion subscribers, presented on the Site or circulated at events and through other means. Some of the specials offered by entering a Promotion Code during checkout include free shipping, discounts, or free gifts. The provisions for a Promotion Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where the code was acquired for the exact requirements. Please note that Promotion Codes are not redeemable for cash and Customer must spend more than the discount price in order for a promotion to be applied.
GST is included in the published price of the item. No further taxes will be added at the time of purchase.
8. ORDER CANCELLATION
Customer may request that an order be cancelled provided the order has not already been processed. If you have a Site account, you may cancel an order that is listed as “pending” in the “Order History” section of your account, but you may not cancel an order if the status is listed as “processing” or “shipped”. Alternatively, you may go to the FAQ section of our Site and navigate to our online order cancellation form, or you may call our Customer Care during Self Care’s hours of operation (8.00am to 6.00pm Australian EST) to request an order cancellation. Emails are not accepted for this request. Customer’s credit card will not be charged if the order is cancelled prior to processing.
9. SHIPPING CHARGES
Total cost for purchase of any product will include shipping and handling charges shown on the Self Care invoice.
10. DELIVERY TIME
Self Care will make every effort to get your order to you as soon as we can. In Australia, this is usually through Australia Posts e-parcel system which ensures that your order can be tracked. Although we do our best to have your order with you within 7 to 14 days, please allow up to 28 working days for product delivery. Please note: it is up to the discretion of Australia Post whether they will leave an item at your home if you are not available to take delivery. They may leave a card in your letterbox for you to pick up from your local Post Office. If you require an item to be tracked, please visit http://auspost.com.au/track/, or call our Customer Care line.
Self Care will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.